SCORCHSTUDIO

Payment Terms

Last updated: 5 June 2026

Hi — these are our Payment Terms.

They cover how payment works when you buy from Scorch Studio, including online orders, custom quotes, deposits, and refunds. We've kept the language plain so there are no nasty surprises later.

1. Who we are

2. We need payment before we start

For online orders, payment is required at checkout before we start making your piece.

Most of what we make is custom — engraved, coated, painted or prepared specifically for the person ordering it. That means we usually can't start work until payment has cleared. It keeps things fair for everyone.

3. How you can pay

Payment methods at checkout might include:

We may add or remove payment methods from time to time.

4. Prices include GST

All prices on our site are in Australian dollars (AUD) and include 10% GST where applicable. The price you see at checkout is the price you pay — no surprise tax line on top.

We're registered for GST as META PR PTY LTD (ABN 18 656 560 780).

5. Custom quotes and B2B orders

For larger custom jobs, commercial orders, or bulk runs, we usually issue a written quote or tax invoice.

Quoted work needs payment before we start, unless we've agreed something different in writing. For larger custom projects we may ask for a deposit before any design or production work begins — with the balance due before pickup, dispatch or delivery.

6. Late payment (B2B invoiced work)

For invoiced (non-checkout) work — quotes, commercial orders, bulk orders, custom commissions — payment terms are due within 7 days of invoice date unless we've agreed otherwise.

If an invoice goes unpaid past the due date, we may apply a late payment fee of 1.5% per month on the outstanding amount.

We'd much rather just sort it out though, so if you're having trouble paying, get in touch and we'll work something out.

7. Deposits

When we ask for a deposit, the deposit holds the order and lets us start design work, order materials, do testing, set up or prep production.

Deposits may not be refundable once we've started work, ordered materials, or completed custom design or preparation. This doesn't affect your rights under Australian Consumer Law.

8. Design work and proofing

When an order includes design work, artwork prep, file setup, mockups or proofing, the payment covers both the physical piece and the design effort that goes into producing it.

Once design work has started, cancelling won't usually mean a full refund.

If you cancel after design has started but before we've begun engraving, we may keep a fair amount to cover the work already done.

9. Approving the design and starting production

For custom products, we send a digital proof, mockup or preview before production.

Once you approve the design, we start making it. After that, changes may not be possible. If you need a change after approval, additional charges might apply.

10. Failed or declined payments

If a payment is declined, reversed, disputed or doesn't come through, we may put the order on hold until it's resolved.

We're not responsible for production or delivery delays caused by payment issues — but we'll let you know what's happened so you can sort it.

11. Pricing errors

We try really hard to keep pricing accurate. Sometimes mistakes slip through.

If a product, option or shipping charge has been listed incorrectly due to a genuine error, we'll get in touch before proceeding. Depending on what makes sense, we might cancel and refund, or offer the product at the corrected price.

12. Cancellations before production

If you need to cancel an order, get in touch as soon as you can:

hello@scorchstudio.com.au

If production hasn't started and there's been no design, setup, proofing or material ordering yet, we can usually cancel and refund.

If we've already started work, we may deduct a fair amount for the time, materials and costs that have gone in.

13. Refund timing

When a refund is approved, we process it back to the original payment method.

How long it takes to show up in your account depends on your bank, card provider, PayPal, Shopify Payments or whichever provider was used. Usually a few business days; sometimes a bit longer.

14. Chargebacks and payment disputes

If something's gone wrong with your order, please talk to us first — we'd much rather sort it directly than through a payment provider. We're easy to reach and we're reasonable people.

If a payment dispute or chargeback is opened, we may give the payment provider order details, communication records, proof approvals, tracking and production records to support our side.

15. International orders

We're based in Sydney, Australia, and most of our orders ship within Australia. We can ship internationally where the courier permits.

For international orders:

16. Australian Consumer Law

None of these Payment Terms limit your rights under the Australian Consumer Law. If a product or service doesn't meet consumer guarantees, you may be entitled to a remedy regardless of what's said about deposits, refunds or cancellations above.

17. Get in touch

For payment questions, invoice questions or anything order-related:

Scorch Studio Operated by META PR PTY LTD P.O. Box 569 Chatswood NSW 2067 Australia

Thanks for choosing Scorch Studio.

— The Scorch Studio team